Service Blueprints

Service blueprints are diagrams that visualize organizational processes in order to optimize how a business delivers a user experience. They are the primary tool used in service design.

Service blueprints are diagrams that visualize organizational processes in order to optimize how a business delivers a user experience. They are the primary tool used in service design.

• When and How to Create Customer Journey Maps

• 5 Steps to Successful Customer Journey Mapping

• Journey Mapping is Key to Gaining Empathy

• 5 Steps to Service Blueprinting